Privacy Policy – How 55gl Handles Your Data

1 Introduction

55gl is committed to protecting the privacy of every person who uses our platform. This Privacy Policy sets out how we collect, use, store, and protect the personal information you provide when you register, verify your account, make transactions, or interact with the 55gl website and app.

By creating a 55gl account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, you can reach our support team at [email protected].

This policy applies to all users of 55gl, including registered players and visitors who browse the site without an account. It covers data collected through the 55gl website, the 55gl mobile app, and any communications you initiate with our support team.

2 Data We Collect

The personal data 55gl collects depends on how you use the platform. Below is a summary of the categories of information we may collect and the context in which each arises.

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless it is specifically required for responsible gaming self-exclusion processes and is voluntarily provided by you.

3 How We Use Your Data

55gl uses the personal data we collect for specific, lawful purposes. We do not use your information for any purpose beyond what is described here without your explicit consent.

• Account management: To create, maintain, and secure your 55gl player account, including OTP-based login verification.
• Identity verification (KYC): To confirm your identity and age as required before full withdrawal access is granted.
• Payment processing: To process deposits and withdrawals in Philippine Peso to and from your nominated bank account or e-wallet.
• Fraud prevention and security: To detect and investigate suspicious activity, unauthorised access, and potential violations of our Terms and Conditions.
• Platform improvement: To analyse usage patterns and improve the performance, layout, and game selection of the 55gl platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your account.
• Responsible gaming compliance: To support self-exclusion requests and monitor for indicators of problematic gaming behaviour where relevant tools are activated.
• Legal and regulatory compliance: To meet applicable legal obligations, including record-keeping requirements.

4 Legal Basis for Processing

55gl processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide the services you signed up for, including account creation, payments, and game access.
• Legal obligation: Processing necessary to comply with applicable laws, including identity verification and anti-money laundering requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement — carried out in a way that does not override your rights.
• Consent: Where we rely on your consent for a specific purpose (such as optional marketing communications), you may withdraw that consent at any time by contacting support.

5 Data Sharing and Third Parties

55gl may share your personal information with third parties only in the following circumstances:

• Payment processors: Your bank account or e-wallet details are shared with the payment service provider handling your transaction. All payment providers used by 55gl are required to handle your data securely.
• Identity verification services: KYC document checks may be processed by a third-party verification provider on 55gl's behalf.
• Technology and hosting providers: Our platform infrastructure relies on cloud hosting and technology partners who process data solely on our instructions.
• Legal and regulatory authorities: We may disclose information when required by law or in response to valid legal processes.

All third parties who process data on 55gl's behalf are bound by data processing agreements that require them to handle your information securely and only for the purpose it was shared.

6 Data Storage and Security

55gl takes the security of your personal data seriously. We implement technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 55gl platform.
• Encrypted storage for sensitive account and payment information at rest.
• OTP-based login authentication to prevent unauthorised account access.
• Access controls that limit who within 55gl can view personal account data, restricted to those with a clear operational need.
• Regular security reviews of platform systems and infrastructure.

Your KYC documents are stored securely and accessed only for the purpose of identity verification. Once verification is complete, document access is restricted to authorised compliance personnel only.

While 55gl uses industry-standard security practices, no system is completely immune to risk. You also play a role in keeping your account secure — keep your password private, do not share your OTP with anyone, and contact support immediately if you notice any suspicious activity on your account.

7 Data Retention

55gl retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable legal and regulatory obligations. Specific retention considerations include:

• Account and transaction records are retained for the period required by applicable financial record-keeping rules.
• KYC documents are kept for the duration required by identity verification and anti-money laundering compliance obligations.
• Support communications are retained for a period sufficient to resolve disputes and maintain service quality records.
• Technical and usage logs are retained for a shorter period, typically used for security monitoring and platform analysis.

When your data is no longer required for any of these purposes, it is securely deleted or anonymised so it can no longer be associated with you.

8 Your Rights Over Your Data

As a user of 55gl, you have rights in relation to your personal data. These include the right to:

• Access: Request a copy of the personal data 55gl holds about you.
• Correction: Ask us to correct any inaccurate or incomplete information on your account.
• Deletion: Request that your personal data be deleted, subject to our legal retention obligations.
• Restriction: Ask us to limit how we use your data in certain circumstances.
• Withdrawal of consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe. Note that some requests may be subject to identity verification before they can be actioned.

9 Cookies and Tracking Technologies

55gl uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device that help the platform remember your preferences, keep you logged in, and analyse how the site is used.

The types of cookies 55gl may use include:

• Essential cookies: Necessary for the platform to function, including session management and login state. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform, which pages are most visited, and where technical issues may arise. Data collected is aggregated and not linked to individual identities.
• Preference cookies: Store your language and display preferences so you do not need to set them on every visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of your 55gl account.

10 Minors and Age Restriction

55gl does not knowingly collect personal data from anyone under the age of 21. Our platform is strictly for adults aged 21 and above. Age verification is part of our KYC process, and any account found to belong to a minor will be closed immediately and any associated balance will be handled in accordance with applicable legal requirements.

If you believe a minor has registered on the 55gl platform, please contact us immediately at [email protected].

11 Changes to This Privacy Policy

55gl may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, the updated policy will be published on this page with a revised date at the top.

We encourage you to review this page periodically. Continued use of the 55gl platform after any update constitutes your acceptance of the revised policy. For significant changes, we may also notify registered players directly via their registered contact details.

For any questions about this Privacy Policy or how your data is handled, contact us at: [email protected]